Why can't my employees see the project in the app?

Employees may not see a project due to department setup or publication settings.

To troubleshoot this issue, follow these steps:

1. Check department setup:

   Ensure the project is assigned to the correct department. Verify that the employee is included in this department. If the department settings are incorrect, the employee won't see the project.

2. Check project publication settings:

   Review the project publication settings for availability, which you find on the CONFIGURATION page in SETTINGS. These settings determine how long in advance a project will be visible to employees for indicating availability. If the project is scheduled far in the future, it might be beyond the timeframe set in these settings, making it invisible to employees.

3. Verify employee profile:

   Check if the employee has a valid and completed profile. Also make sure the profile is verified. Incomplete or unverified profiles may restrict access to projects.

4. Check the app section:

   Verify that the employee is looking in the correct section of the CrewPlanner app where projects are displayed; agenda vs. availability page.

5. Update the app and device software:

   Ensure the employee is using the latest version of the CrewPlanner app. They should check the app store to see if an update is available. Also, confirm that their phone is running on the latest software (Apple iOS or Android OS). Outdated apps or device software can cause display issues.

6. Refresh the app:

   Ask the employee to refresh or restart the app to ensure it loads the most up-to-date information.

Check department setup:

Ensure the project is assigned to the correct department. Verify that the employee is included in this department. If the department settings are incorrect, the employee won't see the project.

Check project publication settings:

Review the project publication settings for availability, which you find on the CONFIGURATION page in SETTINGS. These settings determine how long in advance a project will be visible to employees for indicating availability. If the project is scheduled far in the future, it might be beyond the timeframe set in these settings, making it invisible to employees.

Verify employee profile:

Check if the employee has a valid and completed profile. Also make sure the profile is verified. Incomplete or unverified profiles may restrict access to projects.

Check the app section:

Verify that the employee is looking in the correct section of the CrewPlanner app where projects are displayed; agenda vs. availability page.

Update the app and device software:

Ensure the employee is using the latest version of the CrewPlanner app. They should check the app store to see if an update is available. Also, confirm that their phone is running on the latest software (Apple iOS or Android OS). Outdated apps or device software can cause display issues.

Refresh the app:

Ask the employee to refresh or restart the app to ensure it loads the most up-to-date information.

We hope this has helped you!

If you still have questions, take a look at our Crew Academy first. You might find the answer in one of our articles.