FAQs
Find the answers to frequently asked questions.
- How are addresses in CrewPlanner linked to Google Maps?
- How can you send messages to employees?
- What is a venue in CrewPlanner and what is it used for?
Account & profile management
- Are all information fields mandatory when registering an employee?
- Can a manager adjust employee availability?
- Can I adjust the registration fields an employee gets when they are invited?
- How can I check when employees where last active in the app?
- What if I can no longer log in or have access to two-factor authentication?
- When do employees receive notifications in the app?
- How can I delete an employee?
- Why can't my manager see inactive employees?
- What is the difference between a project leader and a supervisor?
Scheduling
- Can an employee leave a remark for the planner after the project is completed?
- Why isn't the cover image displaying in my project?
- What is the difference between a work schedule and a project, and when should I use each?
- Can a manager be scheduled on a project?
- Why can't my employees see the project in the app?
- Why are fully filled projects still visible to my employees in the app?
- Where can I find employees' availabilities?
- What’s the difference between an external request, external quotes, and an external project request in CrewPlanner?
- How to clear filters in CrewPlanner?
Wages, contracts & other employee formalities
- How do I add a digital signature to my document template?
- How can you see which departments an employee belongs to?
- Which wage keywords are available in CrewPlanner, and how do they work?
- When to use a contract vs. a legal document in CrewPlanner
- How do I assign and manage employees in a department?
Time registration & clocking
- What happens with the clocked times when switching between summer and winter time (Daylight saving time)?
- What happens if my employee forgets to clock out of their break?
Settings
- Can I set up terms of payment for a company?
- How do I set up a deviating price for a general shift function for a client?
- How do I set up a company shift function for a client?