What Exact Online error messages might I encounter in CrewPlanner?

Discover the common Exact Online errors you may come across while using CrewPlanner.

Introduction

If you notice an error message in CrewPlanner related to Exact Online, this is an error message received through the integration with Exact Online and displayed here one-to-one.

Therefore, first we strongly recommend that you take a look at the support article about our integration with Exact Online to make sure that your integration has been set up correctly.

However, there are a few error messages that we've noticed more than once, for which we can suggest a possible solution. Please note that our partner is also introducing new developments all the time, so the following may no longer be relevant.

If these still do not provide a solution, please contact the Exact Online support team via: https://support.exactonline.com/

Exact: Error 500: Quantity - Not allowed: Decimals Required: Item

This error message indicates that the item in question was not set to be divisible in Exact Online. We therefore recommend you check your items in Exact Online and make sure they are all set as divisible.

Exact: Error 500: Invalid reference: Relationship

This error message relates to the relation of the company you want to create an invoice for. Please check in Exact Online if this company is correctly set as customer and not as supplier.

Exact: Error 500: Invalid reference: Article

It is indicated that the article linked to the shift function is invalid. We therefore recommend that you check the shift functions used for the project for which you are taking the action to see if an article was set for all of them. Please note that if you make changes to these settings after the time registration has been finalised, you will have to generate the invoicing lines again.

Exact: Error 500: Invalid: Invoice for: Type

You will receive this error message when an invalid invoice type was set or selected in CrewPlanner. Please check the general settings of your environment and/or company in the Default document format section.

Exact: Error 500: Invalid: Invoice for: Inactive

This error message is an indication that something is not or no longer active. You should therefore check whether the items used or the customer are still active in Exact Online.

We hope this article has helped you!

If you still have questions, take a look at our Crew Academy first. You might find the answer in one of our articles.