What if I can no longer log in or have access to two-factor authentication?
Follow the steps to reset your password or recover 2FA.
Follow the steps to reset your password or recover 2FA.
Updated over a year agoReset your CrewPlanner password
To reset your CrewPlanner password, follow these steps:
Go to the CrewPlanner login page.
Click on 'Forgot Password?' This will guide you through the password reset process.
Enter your email address. Provide the email associated with your CrewPlanner account.
Check your email. You'll receive an email with instructions to reset your password.
Follow the link in the email. This link will take you to a page to set a new password.
Set a new password. Choose a secure and memorable password.
Go to the CrewPlanner login page.
Click on 'Forgot Password?' This will guide you through the password reset process.
Enter your email address. Provide the email associated with your CrewPlanner account.
Check your email. You'll receive an email with instructions to reset your password.
Follow the link in the email. This link will take you to a page to set a new password.
Set a new password. Choose a secure and memorable password.
Two-factor authentication (2FA):
If you have 2FA enabled and encounter issues:
Access recovery options: Use any backup options set up during 2FA activation (e.g., backup codes, email recovery).
Contact your account administrator: If backup options are unavailable, contact your company's account administrator to reset your 2FA settings.
Access recovery options: Use any backup options set up during 2FA activation (e.g., backup codes, email recovery).
Contact your account administrator: If backup options are unavailable, contact your company's account administrator to reset your 2FA settings.
CrewTip! Always securely store your backup codes or recovery options for 2FA. This ensures you can regain access if you lose your primary 2FA device.
We hope this has helped you!
If you still have questions, take a look at our Crew Academy first. You might find the answer in one of our articles.
Did this answer your question?😞😐😃